Terms & Conditions – Smart Lead UK

Terms & Conditions — Smart Lead UK
Last Updated: 10th October 2025

Welcome to Smart Lead UK (“we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your use of our website smartleaduk.com (“Website”) and any services we provide, including the submission of home improvement quote requests (“Services”).

By accessing or using our Website, you agree to be bound by these Terms.
If you do not agree, please stop using the Website immediately.

 
1. Who We Are
Smart Lead UK is a marketing and lead generation platform based in Birmingham, England, United Kingdom.
We connect UK homeowners with accredited, trusted, and certified home improvement specialists such as MCS-certified, TrustMark-approved, and ECO4-compliant installers.

 
2. Definitions
“User”, “you”, or “your” means any person who visits or uses our Website or submits an enquiry form.
“Partner” or “Installer” means any accredited company or contractor to whom we pass on a user’s enquiry.
“Lead” means any enquiry or information submitted via our Website requesting a quotation or information.
“Services” means the process of collecting and forwarding user enquiries to relevant Partners.
 
3. Eligibility
You must be at least 18 years old to use this Website or submit an enquiry.
By using our Services, you confirm that all information you provide is accurate and truthful.

 
4. Our Role
Smart Lead UK is not the company carrying out installation or home improvement work.
We act solely as an introducer between homeowners and accredited third-party installers.
All quotes, site visits, and installations are handled directly by those third parties.

We do not:

Provide installation, maintenance, or building services ourselves.
Guarantee specific prices, timelines, or outcomes.
Accept responsibility for the quality of work or products provided by Partners.
 
5. Use of the Website
You agree to use the Website only for lawful purposes.
You must not:

Submit false, misleading, or fraudulent information.
Attempt to interfere with the Website’s functionality or security.
Copy, scrape, or reuse any part of our Website content without permission.
We reserve the right to suspend or terminate access to anyone who breaches these Terms.

 
6. Submitting an Enquiry
When you submit an enquiry form:

You consent to your data being shared with relevant, accredited home improvement Partners who may contact you by phone, SMS, or email.
You understand that up to three Partners may contact you with quotes or information about your enquiry.
You acknowledge that submitting an enquiry does not guarantee a quotation or acceptance of any offer.
All communications and contracts after referral are between you and the selected Partners.

 
7. Accuracy of Information
While we strive to ensure that all information on our Website is accurate and up to date, we cannot guarantee its completeness or reliability.
We may update or modify our content at any time without notice.

 
8. Fees and Charges
Our Services are free of charge for homeowners submitting enquiries.
Smart Lead UK may receive a referral or marketing fee from its Partners for successful introductions.
We will never charge users directly for quote requests.

 
9. Limitation of Liability
To the fullest extent permitted by law, Smart Lead UK shall not be liable for:

Any loss, damage, or injury resulting from the use of our Website or Services.
The conduct, performance, or quality of work by third-party Partners.
Any indirect, incidental, or consequential damages (including loss of profit, data, or goodwill).
Our total liability in connection with these Terms shall not exceed £100.

 
10. Indemnity
You agree to indemnify and hold harmless Smart Lead UK, its directors, employees, and partners from any claims, losses, damages, or expenses arising from your use of the Website, breach of these Terms, or misuse of data.

 
11. Data Protection
Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms.
By using our Website, you consent to such processing and confirm that all data you provide is accurate.
See our Privacy Policy at https://smartleaduk.com/privacy-policy.

 
12. Intellectual Property
All text, graphics, logos, and design elements on this Website are owned by Smart Lead UK or its licensors.
You may not copy, reproduce, or distribute any part of the Website without prior written consent.

 
13. Termination
We may suspend or terminate your access to the Website at any time without notice if we believe you have breached these Terms or engaged in unlawful activity.

 
14. Force Majeure
We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including internet outages, technical failures, or natural disasters.

 
15. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 
16. Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
📧 [email protected]
📍 Smart Lead UK, Birmingham, England, United Kingdom